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How to recover the crash log file from a crashed CPU while using unity pro software.

After a crash, please perform following steps:
  • Power cycle crash PLC once only
  • Connect with Unity Pro
  • Use "Tech Support" button to open Diagnostic Wizard screen
  • Check PLC application box and choose a destination folder
  • After pressing ok, a new file called "DiagFiles_*.std" is created in selected folder
  • Send the crash log file to Tech Support for investigation
  • Validate the file before sending to Tech Support.
Refer the attached video for more details. To check the validity of the crash file open the extracted *.std file in notepad
and search for the word “GO” or “END”, if its found then only the file is a valid crash log file for further analysis
.
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